Privacy Notice

This Privacy Notice explains how Shine Time Window Cleaning ("we", "us", "our") collects, uses, and shares personal data when you use Shyno (the "Service"). Shine Time Window Cleaning is the data controller responsible for the personal data described here.

1. Personal Data We Collect

• Account data: name, email, password (hashed), display name, role.
• Team & organization data: team membership, roles, and permissions.
• Sales activity data: pins you drop, lead notes, customer names and phone numbers you record, contract values, revenue, and territory assignments.
• Location data: device geolocation when you use the map (only while the app is open and permission is granted).
• Usage & device data: log data, IP address, browser and device identifiers, and interaction telemetry.
• Support communications: messages you send us.

2. How We Use It

• Creating and managing your account (contract performance)
• Providing the mapping, leaderboard, reporting, and territory features (contract performance)
• Security, abuse prevention, and fraud detection (legitimate interests)
• Improving the Service and diagnosing issues (legitimate interests)
• Customer support (contract performance / legitimate interests)
• Compliance with legal obligations (legal obligation)

3. Who We Share Data With

• Service providers / subprocessors that host and operate the Service (cloud hosting, database, authentication, analytics, error monitoring, email).
• Paddle.com Market Ltd., our Merchant of Record, for sale of the Service, subscription management, payments, tax compliance, and invoicing.
• Map tile providers to render the satellite base map.
• Professional advisers (legal, accounting) as needed.
• Authorities where required by law or to protect our rights.

4. Retention

We keep personal data for as long as your account is active and as needed to provide the Service. When no longer needed, data is deleted or anonymized within a reasonable period, unless we are legally required to retain it longer.

5. Your Rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal data, port your data, withdraw consent, and lodge a complaint with your local data protection authority. To exercise these rights, contact us through the support channel listed in the app.

6. International Transfers

Personal data may be processed outside your country of residence, including in the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

7. Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and row-level authorization in our database. No system is perfectly secure, and we cannot guarantee absolute security.

8. Cookies

We use strictly necessary cookies and similar technologies to keep you signed in and to remember basic preferences. We may also use limited analytics cookies to understand usage of the Service. You can manage cookies through your browser settings.

9. Children

Shyno is not directed to children under 16 and we do not knowingly collect personal data from them.

10. Changes

We may update this Privacy Notice from time to time. Material changes will be highlighted in the Service.

11. Contact

Data protection questions can be sent to Shine Time Window Cleaning through the support channel listed in the app.